Building Services

Building Access

Building hours are 7:00am - 7:00pm Monday through Friday and 9:00am - 1:00pm on Saturday; however, you may access the building 24 hours a day, seven days a week.

Building access for customers is to be requested by the building customer contact(s) through Commercial Cafe. When making the request, please specify Fitness Center access by attaching the signed Fitness Center Rules and Regulations form.


Access Request Instructions - PDF

Commercial Café - Link

Fitness Center Rules and Regulations -PDF


There are three areas to enter the building: 

  1. Main Entrance - street-level entrance at NE corner of Congress Avenue at 9th Street
  2. Loading Dock Entrance - street-level entrance on North side of 8th Street between Colorado Street and Congress Avenue and can be accessed during business hours or outside of business hours with building access cards
  3. Parking Garage Entrances - Entrances are located on levels P4-P8 of the parking garage and can be accessed during business hours or outside of business hours with building access cards

The parking garage is on the North side of 8th Street between Colorado Street and Congress Avenue. 


After Hours Access

An employee or guest of one of our customers wishing to enter the building and go to his/her office after regular working hours must comply with the following requests:

  • Please use your access fob to enter and exit the building after hours.
    • A Work Order submission through Commercial Cafe must be completed for every individual requesting an access FOB to the building. These requests can only be completed by the designated customer contact(s).
  • If a person requests entry, but does not have an access FOB he/she must sign in at the Security Desk and:
    • Deliver documented authorization by a customer via written letter of authorization signed by the designated customer contact of the suite to Security; or
    • Request access through Property Management prior to arrival; or
    • Be escorted by a customer possessing an access FOB. A phone call will be placed to the customer to come down to the Security Desk to meet the guest.
After Hours HVAC

Air Conditioning and heating will be provided from 7:00 a.m. until 6:00 p.m., Monday through Friday (excluding holidays) and upon request, it will be provided from 8:00 a.m. until 12:00 p.m. Saturday (or as stipulated in your Lease Agreement).

PLEASE NOTE: In an effort to conserve energy we do not run the HVAC system on Saturdays unless we receive a request to do so. If you need HVAC on Saturdays you will need to enter a HVAC request. You will only be charged for the hours after 1:00 p.m. (or as stipulated in your lease).

A fee for After Hours HVAC usage is charged per the terms of the Lease Agreement or at a rate of $35.00 per hour if not addressed in the Lease. The Landlord reserves the right to change this rate in the future with adequate notice. Please make note the system will be on for a minimum time period of two hours unless otherwise written in your lease.

After Hours HVAC Request - For requests in advance

To request After Hours HVAC in advance please submit a service request through Aurora Optergy which can be found at: Only the Assigned contacts for your company can make these requests.

Building Signage and Directory

The Property Management Office will assign suite numbers. Building standard suite signage is provided for each customer and will be posted in the hallway of your floor next to the main entrance of your suite. Signage must be posted per Americans with Disabilities Act requirements (ADA). Each customer will be allowed a reasonable number of names in the customer directory located in the lobby.

Other than original and approved identification signs, no advertising is to be posted on or in common area walls, sidewalks, parking lot areas, customer windows or pedestrian areas without Property Management's approval.

All Customers signage must conform to the standard graphics and materials designed for the property. The Property Management Office must approve all exceptions such as special logos, colors or letter styles.

Property Management shall not permit the use of any advertising, which can be heard or experienced, OUTSIDE the Customer's premises. Such items include flashing lights, buzzers, loudspeakers, phonographs, radios, televisions, video screens, or any other item, which can be heard or experienced in a disruptive manner.

Permission to exhibit or display any banner, pennant, sign, trade or seasonal decorations of any size or material, outside the customers leased premises, such as an easel stand, must be obtained from the Property Management Office. All signs must be professionally produced. No hand-made signs will be allowed. Permission to exhibit is at the Property Management's sole discretion and may be limited to a specified length of time.


Janitorial services are performed at night in all customer suites and common areas. Offices are cleaned five evenings each week, Monday through Friday, except on designated holidays. This includes all normal cleaning such as spot dusting, emptying wastebaskets, vacuuming carpet, and sweeping and mopping floors.

Should you have special minor janitorial requests or complaints regarding cleaning or should you require Porter service, which is available during the day for any spills or cleaning accidents that may occur, please submit a Service Request through the Service Request System found on the toolbar at the top of each page of this website. Only the Assigned contacts for your company can make these requests. The washing of dishes is not considered a "normal" cleaning procedure.


For your convenience, we have included downloadable and printable PDF document forms that will expedite various property management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at

Building Forms:

Contractor/Vendor Request Form

Package Acceptance Form

Customer After Hours HVAC Instructions

Customer Contact Form

Conference Center Rules & Regulations

Conference Center Information 

Emergency Contact Form

Fitness Center Forms:

Fitness Center Release, Indemnification, Rules and Regulations

Parking Forms:

816 & 9th Street Parking Contract and Access Form

Pay Station QR Code Validation Instructions 

816 Congress Paystation

Mail Service

U.S. Mail is delivered to assigned post office boxes located in the mailroom on the 2nd floor. Prior to move-in each customer is assigned a mailbox number.

Delivery and pick-up times for the U.S. mail are determined by the Post Office and are posted at the drop box location.

Proper address to be used for all incoming mail:

816 Congress Avenue, Suite XXX
Austin, Texas 78701-2443

For your protection, packages will not be left unattended at your front door or with courtesy personnel. Should you have need for a delivery to be received while your office is closed, Security will accept delivery of packages hold such packages for customer pickup, if the customer authorizes Security to do so. To authorize, please complete and return a Package Acceptance and Liability Agreement Form to the Property Management Office. 

Click here to download a Package Acceptance Authorization and Liability Agreement Form.

The Property Management Office does not handle complaints about postal delivery, etc. To file a complaint, please contact the Austin Downtown Post Office at 1-800-275-8777.

Overnight Delivery Service

There are drop boxes and supplies for FedEx and UPS in the mailroom on the 2nd floor. If you have a package that will not fit inside one of the drop boxes please call the carrier to schedule a pickup at your office. DO NOT LEAVE PACKAGES OUTSIDE THE BOXES.

Maintenance Requests

Service requests must be made through the Service Request System found on the toolbar at the top of each page of this website. Only the Assigned contacts for your company can make these requests. 

Emergency Requests (plumbing, electrical, fire system, etc.) should be made through the Property Management Office by calling (512) 354-3740.

All repairs should be coordinated through the Property Management Office, including those that are not the responsibility of the Landlord (ex. telephone installation & repair).

Should a problem persist for an extended period of time or if there are any questions, please call the Property Management Office at (512) 354-3740, or email and/or to discuss. 

The Property Management Company's primary job is to maintain the property and service you, our customer. Your cooperation in promptly notifying us of any problems will be greatly appreciated.

Response times will be as follows:

  • Light bulb replacement- same day
  • Hot & Cold calls - 1 hour
  • Plumbing Leaks - Immediately
  • Stopped drain/toilet- 1 hour
  • Tripped Breaker- Immediately
  • Electrical Problem - 1 hour
  • General Maintenance request - 24 hours
  • Key Duplication - 24 hours
  • Lock changes - Judgement Call

The entrance to the parking garage at 816 Congress is located on south side of 9th Street between Colorado Street and Congress Avenue. There are "reserved" spaces that are designated with a 'RESERVED' sign. Any space that is not designated as reserved may be used by visitors and 816 Congress contract parkers.

Reserved and Unreserved Parking allocations are designated per your Lease. 

Before gaining an access card to the parking garage, all employees must fully complete the Parking Application Form.

Click here to download the necessary parking forms.

All parking is at your own risk and it is customer's responsibility to carry the proper insurance coverage against theft or damage.

Landlord reserves the right to change parking rates and locations as they deem necessary.

Per your lease, monthly parking fees are due and payable on the 1st of the month prior to which parking privileges are to be granted. Past due accounts are subject to suspension without further notice until payment is made in full.

Overnight and Long-Term Parking

If you have a reserved parking space you may park in that space at any time and for any length of time, however we do request notice in advance for anything other than overnight parking.

If you do not have an assigned parking space you can leave your car for no more than 5 business days, you must park on the upper three levels of your normal garage and you must provide the following information:

  • Name and contact number
  • Dates you will be parked (not to exceed 5 business days)
  • Make and Model of your vehicle
  • License place information

Please send the information to Marisa Zepeda at This must be done prior to the vehicle being left, but no later than 4:00 pm.

Courtesy Parking

We offer Courtesy Night Parking for employees at 816 Congress who will be working after 6:00 pm. If an employee does not normally park in the 816 Garage, they are allowed to move their vehicle into the 816 Garage after 4:30 pm, if they will be working late. The employee should pull a ticket when entering and parking in an unreserved space. The employee must pick up a validation from the Security Console, in the Building Lobby, to exit. These validations are available after 6:00 pm; if someone leaves prior to that, they will need to pay for the parking.

Customer Maintenance Items


Plumbing located inside a customer's suite, dishwashers, garbage disposals and sinks are the customer’s responsibility. Property Management will make every effort to assist in repairs for interior plumbing; however, repairs are made at customer’s expense. Please help maintain your interior plumbing by not disposing any of the following items in sinks or toilets:

  • paper towels
  • plastic products or bags
  • straws or cups
  • sanitary napkins
  • coffee grounds
  • tea bags
  • cooking fats or oils
  • duplicating toner or powder
  • petroleum products
  • paint products

Specialty Lighting

Only building standard lights are provided by the Landlord. Down lights, spotlights, cubicle lighting, etc. are the customer’s responsibility. The Property Management Office will purchase and replace any non-standard lighting at customer’s expense.

Miscellaneous Building Maintenance

Any work performed by engineers that does not fall under a general building issue, is billable back to the customer at the following rates:

$45.00 per hour

Trash Disposal

Responsibility for trash removal from the premises may vary by type of customer however, these general rules apply to all customers.

Boxes must be broken down and labeled "TRASH" before they are placed in recycling dumpsters. Prior to removal from the premises, each customer is responsible for the storage of trash.

Waste must be kept in containers inside the customer’s premises until ready for removal. No construction debris shall be placed in trash dumpsters.

Recycling Procedures